1/20/2024 0 Comments Hootsuite twitter login![]() ![]() Platform certification training for all three users. ![]() But again, Hootsuite is our top-rated social media management tool for a reason, and this is the most popular plan – which means it clearly has merit when it comes to tackling your social media impact. You're still limited to only three users – which can be a bit of a bummer considering the price tag – while ad functionality isn't available until the next pricing plan, meaning it's missing a few key features. Plus, you get customizable reporting tools, so your analytics can actually reflect what your team needs to know. In addition to all the great features in the Professional plan, it adds team assignments and employee permissions, which help to create a collaborative platform aimed at working together to improve your strategy. If you're looking to make your social media strategy a team effort, this plan is perfect. Read more here to learn about how the Hootsuite Support Team uses the SnapEngage App every day to deliver exceptional customer support! Ready to get started? Take a peek at this help article and let the conversations – and resolutions – begin.The Hootsuite Team plan costs $129 per month, and allows for three users to manage 20 social media accounts and schedule unlimited posts in advance. In addition, the SnapEngage App for Hootsuite allows agents to easily reach out to interested prospects at crucial moments within the sales funnel, starting valuable conversations that result in increased sales. When an issue occurs, customers will know they can count on your team to give them the prompt and quality attention they deserve. Solving problems proactively and quickly via Twitter will boost customer satisfaction, trust, and brand loyalty. Inviting Twitter users to resolve issues via private live chats will also cut down on ticket submissions, which frees up customer support teams to tackle more problems as they arise, and decreases overall resolution times. dance and move beyond 140-character constraints, not to mention bypassing the security issues that resolving issues publicly via Twitter could pose. Chat From Tweet helps agents avoid the D.M. ![]() With this integration, agents are empowered to resolve customer issues right then and there instead of going back and forth via Twitter or getting caught up in a sluggish email thread. The chat invitation can be sent directly from any of your SnapEngage widgets, which ensures that customers will be connected with the right team to help with their particular scenario. This allows companies to solve customer issues with the immediacy, simplicity, and privacy of a live chat conversation. Once SnapEngage users log into their Hootsuite dashboard, they can send out invitations to specific Twitter users in need of assistance and invite them into a real-time chat session. Target customers that mention your company and Tweet for assistance, or simply listen for keywords to alert you of issues. Now you can connect with customers that require support before issues like this have a chance to escalate. Luckily, there’s a better approach, and critical instances like this are where the SnapEngage App for Hootsuite shines. Surely this will spur a quick response, right? In today’s social age, your customer might consider taking the problem to Twitter, casting their grievances across the social sphere for all to see. They don’t want to sit on the phone waiting to speak with a real live human, email a generic support address, or submit a support ticket into the void where it could take 4, 12, or even 24+ hours to receive a response (let alone a resolution). They need an answer right now (in their mind: yesterday). They are experiencing issues with your product. Scenario: Your customer is frustrated and upset. In a nutshell, the new SnapEngage App provides an exciting new avenue for joint SnapEngage/Hootsuite users to boost their customer support via live chat initiated through Twitter. Interested in providing stellar customer support? Of course you are! We’re always seeking new ways to help you help your customers, and today we have an announcement that is sure to delight everyone: the SnapEngage App is now available in Hootsuite! ![]()
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